Refunds
You may be required to request a refund in writing, stating why you believe the refund payment should be considered. We will do our best to assist you, however, cannot guarantee that changes can be made or that a full refund is possible.
Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted however a charge may be imposed. Bookings where a credit has been retained for a future stay must be used with 2 years of the credits originating date otherwise credit becomes expired and will no longer be available for use.
Accommodation Cancellation Charges
More than 60 days: If your accommodation booking is cancelled outside of 60 days a refund of the amount paid may be requested minus a $75 Administration Fee. Alternatively, you may wish to receive a credit for use towards a future booking (based on availability). This credit will sit on the guest account and last 2 years from the cancellation date. If the credit is not used towards another booking within 2 years all money paid will be forfeited.
Under 30 days: If your accommodation booking is cancelled within 30 days of your arrival date you will forfeit 70% of your booking total. 30% of the booking total will be refunded to the guest who made the booking.
Under 7 days: If your accommodation booking is cancelled within 7 days of your arrival date you will forfeit 100% of your booking total.
Please understand that we are a small business and may find it difficult to fill your vacant site so close to your booking. We apologise for any inconvenience.
